Warranty & Guarantee

Product Support & 90-Day Limited Warranty

Our Quality Promise

At VELTIAT, we want every serum, facial oil, face cream, eye cream, and toner you receive to reflect the quality, design, and presentation represented in our store.

Products are carefully selected, formulated, and inspected before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.

90-Day Limited Warranty

Most eligible VELTIAT products are covered by a 90-day limited warranty, beginning on the date the order is delivered.

The warranty is intended to cover qualifying manufacturing defects or functional problems with product packaging, dispensers, or formulations that arise during normal and intended use.

Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:

  • A replacement product

  • A replacement component or accessory (e.g., replacement dropper, pump, or cap), where available

  • Store credit

  • A refund, where appropriate

The resolution offered will depend on the individual circumstances of the warranty claim.

What the Warranty May Cover

Manufacturing Defects

Qualifying defects in materials, bottle or container construction, dispensing mechanisms, or packaging integrity that affect the product's normal intended use.

Dropper, Pump & Packaging Issues

For eligible skincare products, the warranty may cover unexpected manufacturing-related issues involving:

  • Glass or plastic droppers

  • Precision dispensing pumps

  • Bottle caps, lids, and seals

  • Jars, nozzles, and outer containers

  • Other accessories or applicators supplied with the product

Coverage applies to qualifying issues arising during normal intended use rather than damage caused by misuse, accidental dropping, or improper storage.

Structural & Functional Manufacturing Issues

Problems affecting the container integrity or functionality of the dispensing system that were not caused by accidental impact, dropping, misuse, excessive force, or inappropriate storage.

Products Damaged Upon Arrival

Products that arrive cracked, leaking, broken, damaged, incomplete, or otherwise unusable as a result of transportation or handling may also qualify for an appropriate resolution.

What the Warranty Does Not Cover

The limited warranty generally does not cover problems resulting from:

  • Accidental drops, impacts, chips, cracks, leakage, or breakage caused after delivery

  • Improper storage, such as exposure to extreme heat, direct sunlight, freezing temperatures, or humid environments outside recommended guidelines

  • Misuse or use outside the product's intended skincare purpose

  • Normal wear and tear of outer packaging or labels

  • Personal dissatisfaction with product fragrance, texture, color, or individual skin sensitivity/reaction (which are governed by our standard Return Policy)

  • Unauthorized repair, alteration, or tampering with seals and dispensing mechanisms

  • Loss or theft

  • Damage occurring after the applicable warranty period

Minor differences in bottle hue, label alignment, or natural ingredient color and batch texture variations are generally not considered defects when they do not materially affect the product's normal use and stability.

For formulations with natural botanical ingredients, subtle variations between production batches may occur as part of normal manufacturing.

Damaged, Defective or Incomplete Products

If your VELTIAT order arrives damaged, defective, leaking, or missing an included component, please contact us as soon as reasonably possible after delivery.

To help us assess the issue efficiently, please provide:

  • Your order number

  • Your full name and email address

  • A short explanation of the problem

  • Clear photographs or a short video showing the issue (including droppers, pumps, or seals)

  • Photographs of the packaging if the product was damaged during transportation

For skincare items featuring droppers, pumps, caps, or protective inner seals, please make sure the affected area is clearly visible in your photographs.

Keep the product and its original packaging until our customer care team has reviewed your request.

How to Submit a Warranty Claim

To request warranty assistance, contact: service@veltiat.com

Please include your order number together with relevant photographs or videos.

Our customer care team normally aims to review and respond to enquiries within 24–48 hours.

We may request additional photographs, videos, batch numbers, or other reasonable details when necessary to determine the nature of the issue and applicable warranty coverage.

Replacement Products

When a replacement is approved, we will make reasonable efforts to provide the same product or formulation.

If the original item is no longer available, we may offer:

  • A comparable replacement

  • Store credit

  • Another appropriate resolution

Replacement options depend on current inventory and product availability.

Refunds Under Warranty

Approval of a warranty claim does not automatically mean that a cash refund will be issued.

Refund eligibility depends on the circumstances of the claim and our applicable Return & Refund Policy.

When a refund is approved, it will generally be returned to the original payment method. After the refund is issued, additional processing time may be required by your bank, card issuer, or payment provider.

Returns and Warranty Coverage

Our Return & Refund Policy and Limited Warranty serve different purposes:

  • Return & Refund Policy: Applies when an eligible customer wishes to return a purchase within the applicable return period.

  • 90-Day Limited Warranty: Applies to eligible manufacturing defects, packaging failures, and qualifying product-related problems that arise during the warranty period.

Please refer to our Return & Refund Policy for complete information regarding return eligibility, procedures, and refunds.

Products Damaged During Shipping

If the shipping package appears damaged upon delivery, we recommend photographing it before opening.

If the glass bottle, dropper, or liquid formula inside has also been damaged or leaked, please provide photographs showing:

  • The outer shipping package

  • The shipping label

  • The damaged or leaking product

  • Internal protective foam or packaging

  • Any broken or leaking components

Please keep the packaging and damaged product while your request is being reviewed. These materials can help our customer care team evaluate the circumstances more efficiently.

Caring for Your VELTIAT Products

Appropriate care can help preserve the effectiveness, consistency, and condition of your serums, facial oils, creams, and toners.

We recommend:

  • Following all product-specific storage and usage instructions

  • Storing products in a cool, dry place away from direct sunlight and heat sources

  • Securely closing caps, pumps, and dropper lids after each use to protect formula integrity

  • Handling glass bottles and droppers carefully to avoid impact and breakage

  • Avoiding introducing water or contaminated objects directly into product containers

  • Using clean hands or appropriate spatulas when applying creams and eye creams

  • Storing products securely out of reach of small children

Improper storage, exposure to extreme conditions, or contamination may affect warranty eligibility.

Product-Specific Considerations

VELTIAT offers high-performance skincare products across the Modern Botanicals Collection, Dreamy Dew Collection, and Whimsical Radiance Collection.

Because individual formulas and packaging formats (serums, oils, face creams, eye creams, toners) differ in container design, pump/dropper mechanics, and shelf stability, warranty assessment may take the specific characteristics of the product into account.

Consumer Rights

This limited warranty is provided in addition to any statutory consumer rights available under applicable law.

Nothing in this warranty policy is intended to exclude, restrict, or replace rights or remedies that cannot legally be excluded or restricted. Where applicable consumer protection law provides additional or greater rights, those legal protections will continue to apply.

Contact Us

For questions about product support, warranty coverage, damaged products, or an existing warranty claim, please contact:

  • Brand: VELTIAT

  • Official Website: veltiat.com

  • Legal Entity: Shenzhen Aimeiyan Network Technology Co., Ltd.

  • Unified Social Credit Code: 91440300MAEDWMCG6H

  • Registered Address: Room 712, Huashenghui Commercial Building, Jinhai Road, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen

  • Customer Support Email: service@veltiat.com

VELTIAT β€” Thoughtful Formulation, Everyday Quality.