Shipping Policy

Shipping & Delivery Policy

At VELTIAT, we want the journey from checkout to delivery to be straightforward and easy to understand.

Our store offers premium serums, facial oils, rich face creams, nourishing eye creams, and refreshing toners across the Modern Botanicals Collection, Dreamy Dew Collection, and Whimsical Radiance Collection. Because many formulas are housed in delicate glass bottles, droppers, pumps, jars, or feature special protective seals, appropriate protective packaging is used to help safeguard products during transportation.

Order Processing

Most orders are prepared for shipment within 1–3 business days after payment has been successfully confirmed.

• Business days are Monday through Friday and do not include public holidays.

• Please note that processing time is separate from shipping transit time.

• Preparation may occasionally take longer during holidays, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.

• Certain glass bottles, delicate droppers, or multi-piece skincare sets may also require additional packaging preparation before leaving our fulfillment facility.

Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.

Estimated Delivery Time

Our general estimated transit period is:

7–20 business days after shipment

(The 1–3 business day processing period is not included in this estimate.)

Actual delivery times can vary depending on factors such as:

• Destination country or region

• Carrier operations and availability

• Customs inspections or clearance

• Public holidays

• Weather conditions

• Seasonal or peak shipping demand

• Remote delivery areas

• Local delivery restrictions

• Other circumstances outside our reasonable control

All delivery periods provided by VELTIAT are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping costs will be shown during checkout. These may vary according to your destination, package dimensions, product type, and the items included in your order.

If an order qualifies for free shipping or another shipping promotion, the applicable option will be displayed during checkout before payment is completed.

Larger skincare bundles, multi-jar sets, or products requiring additional protective packaging may have different shipping requirements depending on the destination.

Protective Packaging for Glass & Delicate Skincare Products

Some VELTIAT skincare products may feature:

• Delicate glass bottles and jars

• Precision droppers and pumps

• Sealed caps and dispensing nozzles

• Multi-step skincare sets and kits

• Elegant decorative containers and outer boxes

Where appropriate, protective packaging materials are used to help limit unnecessary movement, prevent leakage, and reduce the risk of impact during transportation.

When your package arrives, please open it carefully and inspect the product within a reasonable period.

We recommend keeping the original shipping and protective packaging until you have confirmed that your order arrived in satisfactory condition.

Tracking Your Shipment

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address entered during checkout.

• Tracking information may not become active immediately after a shipping label is generated. Please allow some time for the carrier's system to register the shipment.

• Depending on the shipping provider and destination, tracking may only update when the package reaches certain processing, transit, customs, or delivery checkpoints.

Possible Delivery Delays

We work with logistics providers to move orders as efficiently as reasonably possible. However, circumstances outside our control can occasionally cause delays.

Examples include:

• Carrier service interruptions

• Customs inspections or clearance delays

• Severe weather conditions

• Transportation disruptions

• Public holidays

• Seasonal shipping volumes

• Remote delivery destinations

• Local delivery restrictions

• Unexpected logistics or customs circumstances

If your package has not arrived within the estimated 7–20 business day transit period, please contact our customer support team. We can review the tracking information and available shipping details associated with your order.

Providing the Correct Shipping Address

Customers are responsible for entering complete and accurate delivery information when placing an order.

Before completing checkout, please verify your:

• Recipient name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal or ZIP code

• Country

• Contact details

If you discover an error after submitting your order, contact us as quickly as possible.

We will make reasonable efforts to correct the information before fulfillment, but address changes cannot be guaranteed after an order has entered processing or shipment.

Where permitted by applicable law, additional shipping charges may apply if a package needs to be reshipped or is returned or delayed because the customer supplied incomplete or inaccurate delivery information.

International Shipping

VELTIAT delivers to selected international destinations where shipping services are available.

Depending on the destination, international shipments may be subject to:

• Customs inspection

• Import duties

• Local taxes

• Brokerage fees

• Customs clearance charges

• Other fees imposed by government authorities or delivery providers

Unless checkout specifically states otherwise, these charges are generally the recipient's responsibility.

VELTIAT does not determine or control customs processing times, duties, taxes, or other charges imposed by local customs authorities, governments, or carriers.

Products Damaged or Leaking During Transit

Glass skincare containers and liquid formulas can be vulnerable to impact during transportation, particularly items featuring glass droppers, pumps, or liquid contents like facial oils, serums, and toners.

If your VELTIAT product arrives cracked, leaking, broken, scratched, or otherwise damaged during shipping, please contact us as soon as reasonably possible.

To help our team assess the issue, please provide:

• Your order number

• Clear photographs of the affected product

• Photographs of the internal protective packaging

• Photographs of the outer shipping package

• A photograph of the shipping label

• A short video when it helps demonstrate a leak or breakage

Please keep both the affected item and its original packaging until our customer support team has reviewed your request.

Subject to the circumstances and applicable store policies, an available resolution may include a replacement, refund, or another appropriate remedy.

Lost or Unusually Delayed Shipments

If tracking indicates an unusual delay or you cannot determine the location of your package, contact our customer support team.

We can review the available carrier information and, where appropriate, assist with a carrier enquiry or other available resolution process.

The time required for an investigation and the possible outcome may depend on the carrier's procedures and the circumstances of the shipment.

Packages Showing as Delivered

If carrier tracking indicates that your package was delivered but you cannot find it, we recommend checking:

• Your mailbox and normal delivery location

• Front, rear, or side entrances

• Building reception, concierge, or mailroom

• Other members of your household

• Nearby neighbors

• The local delivery carrier

If the package still cannot be located after these checks, please contact us so we can review the available delivery information with you.

Split Shipments

Occasionally, items purchased together may be sent in separate packages because of:

• Different inventory locations

• Product dimensions

• Protective packaging requirements

• Warehouse availability

• Fulfillment arrangements

For example, a serum from the Modern Botanicals Collection and a rich cream from the Dreamy Dew Collection may be fulfilled separately if they are stored at different inventory locations or require different packaging arrangements.

When an order is divided into multiple shipments, individual packages may have separate tracking numbers and can arrive on different dates.

You will not incur an additional shipping charge solely because VELTIAT chooses to divide an order into multiple shipments.

Receiving & Unpacking Your Order

Glass containers and cosmetic liquids should be unpacked carefully.

When receiving your VELTIAT order, we recommend:

• Opening the shipping package carefully

• Keeping sharp tools away from the product

• Removing protective foam and materials gradually

• Supporting glass bottles and jars securely while unpacking

• Handling droppers, pumps, caps, and seals with care

• Inspecting the product for leaks or damage before disposing of its packaging

• Placing the item on a clean, flat vanity surface before use

If your skincare product includes a dropper assembly, pump lock, or protective inner seal, please review the relevant product usage instructions before applying.

Contact Us

For questions concerning shipping, tracking, delivery, or products damaged during transportation, please contact:

• Brand: VELTIAT

• Official Website: veltiat.com

• Legal Entity: Shenzhen Aimeiyan Network Technology Co., Ltd.

• Unified Social Credit Code: 91440300MAEDWMCG6H

• Registered Address: Room 712, Huashenghui Commercial Building, Jinhai Road, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen

• Customer Support Email: service@veltiat.com

veltiat.com is owned and operated by Shenzhen Aimeiyan Network Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer service, and managing related e-commerce activities.

When contacting us about an existing purchase, please include your order number and the email address used at checkout whenever possible.

For products damaged or leaking during shipping, including clear photographs of both the product and its packaging can help us review your request more efficiently.

VELTIAT — Luxurious Skincare, Thoughtfully Delivered.