Contact Us

Contact VELTIAT

Welcome to VELTIAT.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our serums, facial oils, creams, toners, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@veltiat.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number, where applicable

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the product's bottle, dropper, pump, cap, seals, or another product feature

Providing complete information from the beginning can help us review your request more quickly.

2. Customer Service Hours

  • Support Email: service@veltiat.com

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period.

Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual number of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Skincare formulation and product information

  • Product use, storage, and application guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product volumes, ingredients, and key features

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a serum, cream, or other product arrives damaged, leaked, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Skincare & Product Support

VELTIAT curates high-performance skincare essentials across three distinctive collections:

  • Modern Botanicals Collection: Lightweight serums, facial oils, and balancing toners designed around clean formulations, botanical actives, and refined everyday skin rituals.

  • Dreamy Dew Collection: Soft, deeply hydrating, and soothing face creams and eye creams featuring plush textures, skin-barrier support, and pampering design elements.

  • Whimsical Radiance Collection: Expressive and transformative skincare treatments featuring potent active ingredients, silky textures, and luxurious packaging.

If you need assistance with a VELTIAT product, we can help with questions concerning:

  • Product volumes, capacities, and ingredients

  • Textures and skin compatibility

  • Droppers, pumps, jars, and packaging design

  • Formulas and active key ingredients

  • Product care, shelf life, and storage

  • Suitable skin types and recommendations

  • Recommended use and application steps

  • General product information

Specifications and included components may differ from one formulation to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

VELTIAT welcomes enquiries from beauty retailers, distributors, commercial purchasers, spa and lifestyle businesses, skincare stockists, and other potential partners.

For wholesale, distribution, bulk orders, or other commercial opportunities, please contact: service@veltiat.com

To help us identify your request, you may use:

  • Subject: Business Inquiry

    or

  • Subject: Wholesale Inquiry

Where possible, please include your company name, target market, anticipated order quantity, and a short description of the opportunity or request.

6. Company Information

  • Brand: VELTIAT

  • Website: veltiat.com

  • Legal Entity: Shenzhen Aimeiyan Network Technology Co., Ltd.

  • Registered Address: Room 712, Huashenghui Commercial Building, Jinhai Road, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen

  • Unified Social Credit Code: 91440300MAEDWMCG6H

  • For additional business consultation, you may contact our foreign trade manager, Wang Yuhan:

    • Phone: +8613725113149

  • Customer Support Email: service@veltiat.com

veltiat.com is owned and operated by Shenzhen Aimeiyan Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding skincare formulas that suit your skin to receiving, using, and enjoying your order, we want your experience with VELTIAT to remain clear and straightforward.

Whenever you need assistance, contact us at: service@veltiat.com

Thank you for shopping with VELTIAT.

VELTIAT β€” Luxurious Skincare for Everyday Moments.