Terms and Conditions

Terms & Conditions

These Terms and Conditions (the “Terms”) govern purchases made through veltiat.com.

The VELTIAT online store is operated by Shenzhen Aimeiyan Network Technology Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on veltiat.com.

1. Scope of These Terms

These Terms apply to products purchased through veltiat.com.

Depending on your purchase, additional VELTIAT policies may also apply, including our:

  • Shipping Policy

  • Return & Refund Policy

  • Payment & Security Policy

  • Privacy Policy

  • Terms of Use

  • Product Support & Warranty information

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, volumes, capacities, colors, textures, finishes, features, prices, and availability are presented accurately.

VELTIAT specializes in high-performance skincare essentials organized across three principal collections:

  • Modern Botanicals Collection: Lightweight serums, facial oils, and balancing toners designed around clean formulations, botanical actives, and refined everyday skin rituals.

  • Dreamy Dew Collection: Soft, deeply hydrating, and soothing face creams and eye creams featuring plush textures, skin-barrier support, and pampering design elements.

  • Whimsical Radiance Collection: Expressive and transformative skincare treatments featuring potent active ingredients, silky textures, and luxurious packaging.

The actual appearance, natural scent, or tint of an item may differ slightly from what appears on your screen because of factors such as:

  • Screen and display settings

  • Lighting conditions

  • Product photography

  • Natural variations in botanical ingredients or batch tint

  • Manufacturing tolerances

  • Packaging or design updates

Skincare formulations and natural extracts may show small differences in natural aroma, color, texture, or appearance. Such minor variations can occur as part of normal botanical harvesting and manufacturing and do not automatically indicate that a product is defective.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary.

If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, VELTIAT products may include:

  • Precision droppers

  • Dispensing pumps

  • Protective caps or lids

  • Seals and nozzles

  • Other accessories identified on the relevant product page

Customers should review the product description and specifications before purchasing or using an item.

Volume, capacity, container construction, ingredients, included components, and intended use may vary between different products or versions.

Unless expressly stated otherwise, VELTIAT does not guarantee that third-party droppers, pumps, accessories, or replacement components will be compatible with every VELTIAT product.

Please review the stated volume, ingredients, care guidance, and intended use before completing your purchase.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

  • Failed payment authorization

  • Suspected fraudulent activity

  • Unauthorized payment activity

  • Inventory limitations

  • Incorrect pricing or product information

  • Shipping restrictions

  • Duplicate or unusual orders

  • Suspected unauthorized resale

  • Misuse of promotional offers

  • Legal or regulatory restrictions

  • Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method or another method permitted by the relevant payment provider.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, contact us as soon as possible:

Email: service@veltiat.com

We will make reasonable efforts to help before fulfillment begins.

However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

After an order has shipped, any available return options will generally be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through veltiat.com are in U.S. dollars (USD).

Pricing may differ according to factors including:

  • Product or formulation selected

  • Volume or size variation

  • Quantity

  • Delivery destination

  • Promotional eligibility

  • Applicable taxes

  • Shipping costs

The final payable amount will be displayed during checkout before your purchase is completed.

Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

  • Customs duties

  • Import taxes

  • Brokerage charges

  • Customs clearance fees

  • Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient.

Please refer to our Shipping Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

  • You are authorized to use your selected payment method

  • The information submitted is accurate and complete

  • You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures.

Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, VELTIAT may provide promotional benefits such as:

  • Promotional prices

  • Discount codes

  • Product bundles

  • Limited-time offers

  • Free or discounted shipping

  • Other promotional incentives

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions.

Unless specifically stated otherwise, multiple promotional offers may not be combined.

Discounts generally cannot be added retroactively to an order that has already been completed.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates.

Delivery schedules may be affected by circumstances beyond our reasonable control, including:

  • Carrier operations or delays

  • Customs procedures

  • Weather conditions

  • Transportation interruptions

  • Public holidays

  • Remote delivery locations

  • Local delivery circumstances

Customers are responsible for entering complete and accurate delivery information during checkout.

Because certain VELTIAT skincare products feature delicate glass bottles, droppers, pumps, or liquid formulas, we take reasonable steps to package products appropriately for transportation.

Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide the appropriate instructions.

Nothing in our return procedures is intended to restrict consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect or Incomplete Products

If your VELTIAT order arrives damaged, defective, leaking, incorrect, or incomplete, please contact us as soon as reasonably possible.

This is particularly important for glass bottles, jars, and products containing delicate components such as droppers, pumps, caps, or seals.

To review your request, we may ask for:

  • Your order number

  • Clear photographs of the product

  • Photographs of the inner and outer packaging

  • A photograph of the shipping label

  • A short video showing the issue where appropriate

Please keep the affected product and its original packaging until our customer care team has completed its initial review.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, or another available remedy.

13. Product Use & Care

VELTIAT products should only be used for their intended skincare purpose and according to applicable product specifications, storage information, warnings, and product-specific recommendations.

Skincare Serums, Oils, Creams & Toners

For skincare formulas and containers:

  • Handle glass bottles and jars carefully to help prevent cracks, chips, or breakage

  • Avoid unnecessary impacts or sudden drops

  • Take additional care with precision droppers and pump mechanisms

  • Follow product-specific storage and cleaning instructions

  • Securely close caps, pumps, and dropper lids after each use

  • Avoid exposing products to extreme heat, direct sunlight, or freezing temperatures

  • Stop using a product if it becomes contaminated, compromised, cracked, or otherwise damaged in a way that could affect safe use

Droppers, Pumps & Dispensers

Where a product includes a dropper, pump, cap, or seal:

  • Handle individual components carefully

  • Check that components are correctly positioned before use

  • Avoid unnecessary bending or force

  • Clean components according to the applicable care guidance

  • Do not continue using damaged dispensers

  • Keep detachable components appropriately stored when not in use

Product-Specific Instructions

Product-specific instructions take priority whenever provided.

14. Temperature & Storage Conditions

Unless the individual product page expressly states otherwise, customers should not assume that every VELTIAT product, bottle, jar, or dispensing component is suitable for extreme environmental conditions or temperature fluctuations.

Always review the applicable product description and storage instructions before use.

15. Product Measurements & Natural Variations

Measurements, fill capacities, and weights displayed on veltiat.com are provided as useful product references.

Small variations may occur because of:

  • Manufacturing methods

  • Measurement methods

  • Container forming and finishing processes

  • Natural variations in botanical ingredients

  • Production batch differences

Products incorporating natural botanical extracts may show minor variations in natural scent, tint, or texture between batches. These reasonable variations do not indicate a defect.

16. Product Warranty

Certain VELTIAT products may include a limited warranty where expressly stated (such as our 90-Day Limited Warranty).

Where applicable, the warranty period, coverage, exclusions, and claim process will be described on the relevant product page, accompanying documentation, or our Product Support & Warranty information.

Any voluntary warranty is separate from statutory consumer rights.

Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through veltiat.com are primarily intended for lawful personal, household, skincare, and gifting purposes unless we agree otherwise in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use veltiat.com or its purchasing systems for activities including:

  • Fraudulent transactions

  • Unauthorized payment activity

  • Abuse of discounts or promotional offers

  • Manipulation of checkout systems

  • Misuse of return or refund processes

  • Unauthorized resale where restricted

  • Interference with website security

  • Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through veltiat.com—including VELTIAT branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by VELTIAT, Shenzhen Aimeiyan Network Technology Co., Ltd., or the relevant rights holder.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

VELTIAT may use independent third-party providers for services including:

  • E-commerce infrastructure

  • Payment processing

  • Order fulfillment

  • Shipping and logistics

  • Customer support

  • Analytics

  • Advertising and attribution

  • Fraud prevention

  • Security

  • Other supporting technology

Third-party services may operate under their own terms and privacy practices.

VELTIAT is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact VELTIAT electronically, you agree that we may communicate with you electronically where appropriate.

These communications can include:

  • Order confirmations

  • Payment notifications

  • Shipping and delivery updates

  • Tracking information

  • Customer-support responses

  • Return or refund communications

  • Security notifications

  • Other important service-related information

Marketing communications are handled separately and remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

Where available, additional controls concerning cookies, advertising, and personal information can be accessed through our Your Privacy Choices page.

23. Disclaimer

To the fullest extent permitted by applicable law, veltiat.com and its related website services are provided on an “as is” and “as available” basis.

We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our skincare products accurately in photographs and descriptions, but minor differences may occur for the reasons described in these Terms.

Where a product-specific warranty applies, it will be governed by the applicable warranty provisions.

Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, VELTIAT and Shenzhen Aimeiyan Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit:

  • Liability that cannot legally be excluded

  • Mandatory consumer protections

  • Remedies available under applicable consumer protection legislation

25. Consumer Rights

Depending on your country, state, province, or other jurisdiction, applicable law may provide statutory rights relating to matters including:

  • Product conformity

  • Defective products

  • Repairs

  • Replacements

  • Returns

  • Refunds

  • Order cancellations

Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

Where mandatory consumer legislation provides greater protection than these Terms, those statutory protections will continue to apply.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes involving:

  • Our business operations

  • Products or collections

  • Website functionality

  • Store policies

  • Legal requirements

  • Regulatory requirements

Any revised version will be published on this page.

Generally, the version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, a VELTIAT skincare product, or another store policy, please contact:

  • Brand: VELTIAT

  • Website: veltiat.com

  • Legal Entity: Shenzhen Aimeiyan Network Technology Co., Ltd.

  • Registered Address: Room 712, Huashenghui Commercial Building, Jinhai Road, Yantian Community, Xixiang Subdistrict, Bao'an District, Shenzhen

  • Unified Social Credit Code: 91440300MAEDWMCG6H

  • Customer Support Email: service@veltiat.com

veltiat.com is operated by Shenzhen Aimeiyan Network Technology Co., Ltd.